American Law Institute CLE | Formerly known as ALI-ABA | ALI-CLE.org

Employment Opportunities

ALI CLE is the premier provider of continuing legal education and an Equal Opportunity and Affirmative Action Employer. For more information on our open positions, please click on the position titles below.


CUSTOMER SERVICE/MCLE ASSISTANT

 

SUMMARY:   The Customer Service/MCLE Assistant is a CSR with an emphasis on MCLE queries and performing data entry. On the customer service side, the representative handles inbound and outbound telephone calls in support of our customers, responds to customer service questions, especially questions regarding course accreditation and compliance, resolve complaints, and assists with level one technical issues. For MCLE, the representative will work with the MCLE manager in ensuring accreditation of continuing education products by assisting with data entry, answering queries regarding accreditation, and inputting accreditation information into the MCLE Database.

ESSENTIAL DUTIES:

 

·   Respond to customer needs via telephone, email, and live chat, providing accurate and timely information

·         Stay up-to-date on ALI CLE product information found on the website, and in catalogs and brochures

·         Take orders for audio, video, and in-person courses, as well as orders for periodical subscriptions and other printed materials

·    Create and update customer records in iMIS database

·    Process orders and registrations that come in by mail

·    Monitor webcasts and telephone seminars as needed

·  Input course information on various regulator websites for course accreditation

· Enter accreditation information from various states into MCLE database

· Respond to course accreditation related phone, email, or fax inquiries as needed

·  Assist MCLE Manager in day-to-day activities of MCLE office as needed

·   Perform additional duties as assigned by MCLE Customer Service & MCLE Director and/or MCLE Manager

 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required:

 

LANGUAGE SKILLS

·      Strong command of the English language, both oral and written

·    Ability to comprehend instructions, oral and written, to effectively communicate with customers

 

ATTRIBUTES

 

·         Ability to create positive experiences with customers

·         Excellent listening skills

·         Excellent problem-solving skills

 

MATHEMATICAL ABILITY

 

·         Ability to add, subtract, multiply, and divide

·         Calculate discounts on products

·         Calculate credits available for products

 

EDUCATION and EXPERIENCE

 

·         High School Education

·         2-3 Years of relevant customer service experience

 

TECHNICAL SKILLS

 

·         Strong Microsoft Office skills, including Outlook and Excel

·         Experience with databases; knowledge of iMIS database is a plus

·         Web savvy – comfort with pulling information from and entering information on websites

 

 

DISCLAIMER: The information included in this position description is designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Please send your resume to Diane Schnitzer.
Or call 215-243-4000 during normal business hours.





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